Policies

Deposit: For a multiple-night stay, a deposit of half of the total charges is due at the time of booking at our Portsmouth New Hampshire boutique hotel. For a one night stay, the full amount is due as a deposit. Payment can be made with Visa, MasterCard, American Express or Discover. We will send confirmation of your reservation upon receipt of your deposit.

Cancellations: Because of our size, cancellations affect our boutique Portsmouth, NH hotel significantly. For any cancellation or change of dates, we must receive 7 days notice prior to your confirmed arrival for a refund of your deposit, less a $25 fee per room. If any full or partial cancellation or change of dates is made within 7 days, regardless of the reason, you are financially responsible for the entire reservation, unless we can re-book your room. However, you are always welcome to send a friend or family member in your place.

Travel Insurance: We realize that cancellations are often beyond your personal control. For this reason we recommend purchasing travel insurance for peace of mind. Ale House Inn will be happy to supply your travel insurance company with any needed documentation regarding our policy and your reservation. For insurance information please visit www.insuremytrip.com.

Accessibility: Due to the architecture of our historic building, we are not able to offer ADA accessible accommodations. There are 12 exterior steps to the entrance of the Inn.

Rates: Rates as shown or quoted over the phone are based on per night double occupancy and are subject to the 9% New Hampshire Lodging Tax. Availability and rates for specific dates can be viewed by clicking on the “Book Online” links on the individual rooms pages, or by using the “Check Rates/Reserve” box at the top right of the website.

Additional Person: All rooms have a Queen or King sized bed and are comfortable for up to two persons. Two of our rooms can accommodate a third person at the rate of $50 per night. Please call to inquire.

Check-in / Check-out Times: Check-in is between 2:00 and 5:00 pm. If you are going to be delayed past 5:00 pm please email or call and we will provide instructions for a self check-in. Checkout time is 11:00 am.

Smoking and Candles: Our boutique Portsmouth New Hampshire Hotel is 100% smoke-free. A $250 cleaning surcharge will be imposed to any room where guests have smoked or burned candles with disregard for our policy.

Guest Responsibility: While accidents do happen, guests will be financially responsible for damage due to gross negligence.

Pets: We are happy to recommend a nearby kennel for boarding.

Reservations: Reservations for our Portsmouth New Hampshire hotel are taken by telephone between 8:00 am and 8:00 pm Eastern Time, and online anytime by clicking the “Book Online” links on the individual rooms pages, or by using the “Check Rates/Reserve” box at the top right of the website.

Weddings and Large Groups: We are big fans of weddings, parties and large events. We enjoy celebrating with the best of them! Unfortunately, the Ale House Inn is not designed for such festivities. Due to our small intimate setting, we cannot accept groups of 4 or more rooms. As we do not have extensive common areas, and are in a mixed-use building, we have trouble handling the festive atmosphere of large groups. We apologize in advance for this as we find it unfortunate to turn anyone away. For room blocks of groups of 4 or more rooms, we recommend The Hotel Portsmouth.

Thank you for your understanding.

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rarebrick_20130913_8703The Ale House Inn

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